Business communications guides for Australian businesses.
10 of 98 articles
SIP trunks and hosted PBX are not the same thing and not alternatives to each other. Confusing them is one of the most common mistakes businesses make when setting up VOIP. Here is the clear distinction.
1 May 2026
Head-to-head comparison of Microsoft Teams Phone and 3CX for Australian businesses. Both are software-based phone systems, but they are built on completely different architectures, cost differently, and suit very different businesses. This guide gives you the verdict and the reasoning behind it.
20 April 2026
This guide compares Microsoft Teams Phone and dedicated hosted VOIP for Australian businesses, using real AU licensing costs and deployment realities. It is written for businesses that already use Microsoft 365 and are deciding whether to add Teams Phone calling or run a separate VOIP system alongside Teams. By the end, you will know which option suits your team size, budget, and IT setup, and exactly when each one wins.
31 March 2026
Desk phones and softphones both make VOIP calls -- but they suit different businesses, different roles, and different working styles. This comparison cuts through the confusion so you can choose the right setup for your team without over-investing in hardware you do not need, or under-investing and compromising call quality.
30 March 2026
Both Yealink and Grandstream are reliable, widely deployed IP phone brands in Australia. The choice usually comes down to three things: your provider's provisioning support, your budget, and whether you're managing the phones yourself or having a provider do it.
30 March 2026
Traditional landlines cost Australian businesses $50-90 per month per line before you make a single call. Hosted VoIP starts at $15-30 per user with calls included. This guide shows the real numbers over 1, 3 and 5 years.
30 March 2026
Microsoft Teams can handle your business phone calls, but the way you connect it to the phone network matters more than most businesses realise. This guide compares Direct Routing, Calling Plans and Operator Connect with real Australian pricing and provider options.
30 March 2026
Independent comparison of 3CX and FreePBX for Australian businesses. Covers pricing, features, hosting options, and which platform fits your team size and technical capability.
30 March 2026
Plain-English comparison of cloud phone systems (hosted PBX) vs office-based phone systems (on-premise PBX) for Australian small businesses -- real costs, honest trade-offs, and a clear recommendation.
27 March 2026
If you found this article, there is a decent chance you are already on VOIP and you do not know it. When Australia rolled out the NBN, internet providers quietly moved millions of businesses from traditional phone lines to VOIP via the phone port on the modem. No explanation, no training, no mention of alternatives. What most people call their landline is now a VOIP service they did not choose and cannot easily customise. This guide explains what actually happened and what your real options are.
27 March 2026