Independent Australian guidance on VOIP, phone systems, and not getting ripped off by your provider.
Need to Know Comms is an independent, Australian-run guide to business phone systems and VOIP, written for small business owners and the staff who manage phones and IT for them.
You don't need to be technical. Tell us who you're with now and roughly how many people use the phones, and we'll help you work out the next step.
Help me work it out → Free guidance · No technical knowledge required · No unexpected sales callsNBN + copper shutdown
The PSTN copper network is being decommissioned. If your business uses a wall-socket phone or the green port on your NBN modem, your setup is on borrowed time. We explain what to do before it stops working.
NBN VOIP setup guide →Pricing
The majority of SMBs on mid-tier VOIP plans use less than 30% of what they pay for. A $45 per user per month plan is often replaceable with something half the price. We break down real AU pricing by team size.
See what your system should cost →Choosing a system
The right move is to understand what you need first. How many lines, do you need an auto-attendant, do staff work remotely? Our sizing wizard walks you through it in 5 questions.
Try the sizing wizard →Number porting
Business owners stay with bad providers because they're afraid of losing their phone number. Porting is straightforward when someone explains the process properly. We do.
How number porting works →Running your own FreePBX, Asterisk or 3CX server? Here is who should own patching, how fast an exploited flaw should be fixed, how to check your version still gets security fixes, and when moving to hosted is the safer call.
You don't need to understand phone technology to change provider. Here's exactly what happens, in plain English, so you know what to expect before you make an enquiry.
Telstra is retiring T-Biz Voice on the nbn (also called Business Voice on the nbn). Here are the two dates that actually matter, who should act sooner, and the first concrete step to plan your migration.
This page compares five premium desk phones for Australian businesses and focuses on the differences that change what you should buy. Unlike a generic global roundup, it uses the current Australian distributor list, avoids unsupported local pricing, and separates core needs from optional extras. By the end, you will know whether the Yealink T73U, T73W, T74U, T74W or T77U fits your desk, network and call-handling role.
A property management agency handles calls from tenants, landlords, tradespeople, and prospective tenants simultaneously. Each caller type has different urgency, different staff who should answer, and different compliance implications. A hosted VOIP system with ring groups, call recording, and after-hours routing is the standard infrastructure for any PM agency taking more than 20 inbound calls per day.
International calls on a traditional phone plan cost Australian businesses 20 cents to $2 per minute depending on the destination. A hosted VOIP system changes this: many AU business VOIP plans include international calls to major destinations or offer per-minute rates well below Telstra and Optus business pricing.
Tell us about your business and we'll review your situation and come back to you with a personal recommendation. We work with vetted Australian providers. No sales call. No obligation.
Get a free recommendation →We disclose all provider relationships. Independence policy.