Independent Australian guidance on VOIP, phone systems, and not getting ripped off by your provider.
NBN + copper shutdown
The PSTN copper network is being decommissioned. If your business uses a wall-socket phone or the green port on your NBN modem, your setup is on borrowed time. We explain what to do before it stops working.
NBN VOIP setup guide →Pricing
The majority of SMBs on mid-tier VOIP plans use less than 30% of what they pay for. A $45 per user per month plan is often replaceable with something half the price. We break down real AU pricing by team size.
See what your system should cost →Choosing a system
The right move is to understand what you need first. How many lines, do you need an auto-attendant, do staff work remotely? Our sizing wizard walks you through it in 5 questions.
Try the sizing wizard →Number porting
Business owners stay with bad providers because they're afraid of losing their phone number. Porting is straightforward when someone explains the process properly. We do.
How number porting works →Free tools
Use these before speaking to a provider. You'll ask better questions and be harder to oversell.
See what a phone system should actually cost for your team size and requirements.
Calculate my costs → 📋Answer 5 questions about your business. Get a clear recommendation on the type of system you need.
Start the wizard → 📶Check whether your NBN connection can handle the number of simultaneous calls your business makes.
Check my connection →Moving from Telstra to a VOIP provider is straightforward once you know the order of operations: choose your new provider first, never cancel Telstra before the port completes, and budget 5 to 15 business days for the transfer.
SIP trunk pricing in Australia ranges from about $4 to $25 per channel per month depending on inclusions and provider. Here is what drives the cost and what a typical Australian business should expect to pay.
3CX gives you a choice: host it yourself or let 3CX host it in the cloud. The right answer depends on your IT capability, your compliance requirements, and your budget. Here is the comparison.
Voicemail to email delivers voicemail messages as audio file attachments directly to a staff member's inbox. For any business where missed calls are a real cost, this is one of the highest-value phone system features to configure correctly.
FreePBX is the most widely deployed open-source PBX in the world. Setting it up correctly for an Australian business takes more than following the generic documentation. Here is the AU-specific setup path.
A 20-person business is the inflection point where a basic VOIP plan stops being enough. Here is exactly what you need, what it costs, and how to set it up correctly.
Tell us about your business and we'll review your situation and come back to you with a personal recommendation. We work with vetted Australian providers. No sales call. No obligation.
Get a free recommendation →We disclose all provider relationships. Independence policy.