Independent Australian guidance on VOIP, phone systems, and not getting ripped off by your provider.
NBN + copper shutdown
The PSTN copper network is being decommissioned. If your business uses a wall-socket phone or the green port on your NBN modem, your setup is on borrowed time. We explain what to do before it stops working.
NBN VOIP setup guide →Pricing
The majority of SMBs on mid-tier VOIP plans use less than 30% of what they pay for. A $45 per user per month plan is often replaceable with something half the price. We break down real AU pricing by team size.
See what your system should cost →Choosing a system
The right move is to understand what you need first. How many lines, do you need an auto-attendant, do staff work remotely? Our sizing wizard walks you through it in 5 questions.
Try the sizing wizard →Number porting
Business owners stay with bad providers because they're afraid of losing their phone number. Porting is straightforward when someone explains the process properly. We do.
How number porting works →Keeping your existing phone number is one of the most common concerns when switching to VoIP. The short answer: yes, most Australian business numbers are portable, the process is straightforward, and the one mistake that causes delays is avoidable.
If your business has 1 to 5 people who need to take calls, this guide cuts to the answer: which phone setup suits your scale, what to expect to pay in Australia, and the mistake small teams consistently make when choosing.
A property management agency handles calls from tenants, landlords, tradespeople, and prospective tenants simultaneously. Each caller type has different urgency, different staff who should answer, and different compliance implications. A hosted VOIP system with ring groups, call recording, and after-hours routing is the standard infrastructure for any PM agency taking more than 20 inbound calls per day.
International calls on a traditional phone plan cost Australian businesses 20 cents to $2 per minute depending on the destination. A hosted VOIP system changes this: many AU business VOIP plans include international calls to major destinations or offer per-minute rates well below Telstra and Optus business pricing.
A busy dispensary pharmacy takes calls from patients checking on scripts, doctors phoning in prescriptions, and customers seeking pharmacist advice. A single landline cannot handle that volume cleanly. A hosted VOIP system with ring groups, headsets, and call recording changes the picture.
FIFO workers and remote site businesses have a phone problem that standard office setups do not solve: staff rotate between remote sites and home, connectivity is limited or satellite-based, and the business number needs to reach the right person regardless of where they are.
Tell us about your business and we'll review your situation and come back to you with a personal recommendation. We work with vetted Australian providers. No sales call. No obligation.
Get a free recommendation →We disclose all provider relationships. Independence policy.