Independence and Disclosure

Our Editorial Independence

Need to Know Comms operates independently. No provider pays us to recommend their product or service. No provider reviews our articles before publication. No provider can request changes to our editorial content.

Our guides, comparisons, and explainers are based on our own research, AU deployment experience, and judgment. When we recommend something, it is because we believe it is a good fit for Australian small businesses.

How the Recommendation Service Works

The "Get a Recommendation" service is a personal advisory service. When you submit an enquiry, a member of the Need to Know Comms team reviews your situation and responds with a recommendation matched to your business needs, call volume, and budget.

Our recommendations come from our own research into Australian providers, the same research behind our guides, comparisons and VoIP Provider Finder. We do not have a vetted or approved provider panel, and a referral arrangement with a provider is not evidence that we have vetted them. Providers cannot pay for a recommendation, or for a higher position in our recommendations or tools.

Your details are held by us and shared with a provider only after you have asked us to proceed. Before we introduce you, we tell you which provider it is, what details we would send, and whether we would be paid if you become their customer. We do not automatically pass your information to any third party.

Commercial Relationships

We have commercial relationships with some of the providers we work with. Specifically:

Maxotel: Need to Know Comms is a Maxotel Channel Partner. When we refer a business to Maxotel and they become a customer, we may receive a referral commission. This does not affect our assessment of Maxotel's services or influence whether we recommend them for a given business situation.

Amazon Australia: Some product links on this site are Amazon affiliate links, including every "View on Amazon AU" button in our phones and equipment store. If you purchase through these links, we may receive a small commission at no extra cost to you. As an Amazon Associate I earn from qualifying purchases. We do not sell these products: purchases are made on Amazon AU, and delivery, returns and warranty are between you and the seller.

Hardware retail interests: The operator of this site holds a senior professional role at a company that operates hardware retail businesses in the Australian business communications sector. This site does not link to those businesses (the last such links were removed in October 2026), and the operator receives no commission or other financial benefit from them through this site.

These commercial relationships help fund the cost of running this site. They do not determine which providers we recommend. We only recommend providers we believe are a good match for the specific business that has asked. If we agree a referral arrangement with another provider, we will list it here before we introduce anyone to them.

Identifying Commercial Links

Every affiliate or referral link on this site, including Amazon Australia product links and any Maxotel referral link, is labelled "(affiliate link)" where it appears. Links to the hardware retailers described above are not affiliate links, so they are not labelled. Our internal links to other articles on this site are never paid placements.

Corrections and Feedback

If you believe any information on this site is inaccurate, out of date, or misleading, please contact us. We take factual accuracy seriously and will correct errors promptly.