Privacy Policy

Effective date: 27 March 2026 | Last updated: 31 March 2026

Need to Know Comms ("we", "us", "our") operates the website needtoknowcomms.com.au. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

What Information We Collect

Information you provide directly:

When you submit a "Get a Recommendation" enquiry, we collect the information you provide in the form, which may include your name, email address, phone number, business name, and details about your business communications needs and requirements.

Information collected automatically:

We use Google Analytics to collect aggregated, anonymised data about how visitors use our site. This includes pages viewed, time on site, and general geographic location. We do not collect personally identifiable information through Google Analytics.

How We Use Your Information

Enquiry information submitted via the "Get a Recommendation" form is used to review your situation and respond with a personal recommendation. Your details are held by us and are not shared with any provider until you have explicitly asked us to proceed with a referral.

We do not sell your personal information to third parties. We do not use your information for unsolicited marketing.

When We Share Your Information

We share your business details with a provider only when you have asked us to proceed. At that point, we share the relevant details with the specific provider you have agreed to be connected with, so they can set up your service.

We do not share your information with any other third parties except as required by law.

Third-Party Services

This website uses the following third-party services that may process data:

• Google Analytics -- web analytics (anonymised, aggregated)
• Brevo (SMTP relay) -- email delivery for form submissions and notifications
• Maxotel -- if you ask us to proceed with a Maxotel referral, your relevant business details are shared with Maxotel under their privacy policy
• Amazon Australia -- if you follow an affiliate link, their privacy policy applies

Your Rights

Under the Australian Privacy Act, you have the right to access personal information we hold about you, request correction of inaccurate information, and make a complaint about how we handle your personal information.

To exercise these rights, contact us at: contact page.

Retention

We retain enquiry information for up to 12 months from the date of submission, after which it is deleted. If you become a referred customer of a provider, that provider retains your information under their own privacy policy.

Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top of this page reflects when changes were last made. Continued use of the site after changes are posted constitutes acceptance of the updated policy.