If your business is planning to switch to a VOIP phone system (phone calls made over your internet connection, instead of the copper phone line) and you want to make sure your setup is ready before you commit, this check takes 2 minutes. Missing one of the key requirements (internet speed, cabling, or router setup) is the most common cause of call quality problems after switching. Answer the questions below and we will score your office readiness and tell you what to fix.
Not sure where to start or whether your current internet setup can support VOIP phone calls? Tell us your team size and internet connection type.
Ask us directly →Your score shows where the risks are. The most common fixes are straightforward: a router upgrade or a wired ethernet run to the desk. If you are unsure what your score means for your specific setup, tell us your result and we will explain the fix →
Not sure what to fix first? Maxotel includes a free site readiness assessment as part of onboarding. They will check your connection, recommend any changes, and help prioritise what matters for your team size.
Get a free readiness assessmentReady to move forward? Tell us about your setup and we will match you with the right provider for your office.
Get a RecommendationTechnically yes, but it is not recommended for desk phones. Wifi adds latency and is prone to interference, which causes choppy audio and dropped calls. Use ethernet where possible. Softphone apps on laptops and mobiles work fine on wifi.
As a rule: about 100 Kbps per concurrent call. NBN 50 comfortably supports 10-15 simultaneous calls plus normal office internet use. NBN 25 can handle 3-5 calls but leaves less headroom.
Not always, but it helps. A router with QoS (Quality of Service) can prioritise voice traffic over downloads, which prevents calls from dropping when someone starts a large file transfer.
Quality of Service is a router setting that gives VOIP traffic priority over other internet use. It ensures calls stay clear even when the office is downloading files or streaming video.
Only if your modem and router have battery backup (UPS). Without power, your internet goes down and VOIP stops. Mobile failover (auto-redirecting calls to staff mobiles) is the standard backup plan.