Step-by-step guides for setting up and managing your business phone system — after-hours routing, ring groups, IVR menus, call recording, number porting, and everything in between.
Featured guide
Keeping your existing phone number is one of the most common concerns when switching to VoIP. The short answer: yes, most Australian business numbers are portable, the process is straightforward, and the one mistake that causes delays is avoidable.
18 June 2026
Read the guide ›Showing 9 of 18 articles
Keeping your existing phone number is one of the most common concerns when switching to VoIP. The short answer: yes, most Australian business numbers are portable, the process is straightforward, and the one mistake that causes delays is avoidable.
18 June 2026International calls on a traditional phone plan cost Australian businesses 20 cents to $2 per minute depending on the destination. A hosted VOIP system changes this: many AU business VOIP plans include international calls to major destinations or offer per-minute rates well below Telstra and Optus business pricing.
15 June 2026A new SIP desk phone does not work out of the box. This guide explains what you need to get a Yealink, Grandstream, or other IP phone working in Australia -- from choosing a VOIP provider through to making your first test call.
15 May 2026Choosing the right business phone system comes down to five questions: how many people need phones, what call features matter, what internet connection you have, whether you need to port an existing number, and what you want to pay per month. This guide works through each decision point so you can narrow the field before speaking to a single provider.
15 May 2026Moving from Telstra to a VOIP provider is straightforward once you know the order of operations: choose your new provider first, never cancel Telstra before the port completes, and budget 5 to 15 business days for the transfer.
13 May 2026An auto-attendant is a recorded greeting and menu that routes callers before anyone picks up. On a modern VOIP system it takes under an hour to configure and costs nothing extra.
5 May 2026Getting a 1300 number for your Australian business takes less than a week and costs $10-30 per month - but the process trips up a lot of small business owners because of one key misconception about who controls the number.
4 May 2026If your number port has been rejected and you don't know why, or you're about to port your business number and want to avoid the most common rejection reasons, this guide covers every reason a port fails in Australia and exactly how to fix it. A rejected port resets the clock entirely: you lose the 5 to 10 business days already spent waiting and start again from scratch.
30 March 2026If you've set up a business phone system and you're wondering whether you need a phone menu and what to say, this guide has the decision framework and the exact scripts to use. An IVR menu is the recorded greeting callers hear when they first ring your number. A well-designed one makes a small team sound professional. A badly designed one drives callers away.
30 March 2026Porting a 1300 number to a new VOIP provider in Australia is different from porting a geographic number. This guide covers the process, timelines, and common failure points.
30 March 2026The cutover is the highest-risk moment in any VOIP migration. This checklist covers every step from pre-cutover prep through to post-cutover monitoring so no calls are missed.
30 March 2026How to set up after-hours call routing for Australian small businesses, covering voicemail, auto-attendant messages, mobile overflow, and IVR menus.
30 March 2026If your business phone calls sound choppy, robotic, or cut out when someone else is using the internet, the fix is usually a router setting called QoS (Quality of Service). QoS tells your router to prioritise phone call traffic over downloads and streaming. This guide shows you how to configure it on common Australian NBN routers and tells you when it actually makes a difference.
30 March 2026Complete guide to migrating from ISDN to VOIP in Australia. Covers ISDN2, ISDN10, and ISDN30 replacement with SIP trunking, migration planning, and zero-downtime cutover.
30 March 2026How to design effective call flows for small business phone systems. Covers ring groups, IVR menus, after-hours routing, and practical templates you can implement immediately.
30 March 2026Step-by-step migration guide for Australian businesses switching from traditional landlines to VOIP. Covers planning, provider selection, number porting, and zero-downtime cutover.
30 March 2026If you're switching your business phone provider and need to keep your existing number, this guide covers the complete porting process from submission to completion. Number porting in Australia is straightforward when you have the right account details ready. The most common cause of delays is submitting incorrect account information to your new provider. This guide tells you exactly what to prepare.
30 March 2026If your business has NBN internet and you're trying to set up a proper phone system (not just the basic line that came with your modem), this guide covers every step. Most business phone problems on NBN come down to three configuration mistakes that are easy to fix once you know what to look for. This guide covers all three, in the order you need to check them.
27 March 2026No articles match this filter.