If your business is switching to a VOIP phone system (phone calls made over your internet connection, instead of the copper phone line) and you are not sure whether you need to hire an IT company to set it up or whether your provider handles it for you, this assessment gives you an honest answer. Most businesses under 20 staff do not need an IT company. Answer five questions about your setup and we will tell you exactly where you sit.
Not sure whether you need professional IT help for your phone setup, or what your provider handles vs. what you need to manage yourself? Tell us your team size and what system you are switching from.
Ask us directly →Your result is based on the complexity factors most commonly associated with needing IT support. If your result says you can self-serve but something about your setup feels complicated, tell us the specifics and we will give you a direct answer →
In Australia, expect $1,000-3,000 for a simple 5-15 user setup, $3,000-8,000 for complex setups with CRM integration or multi-site, and $200-500/month for ongoing managed services. For simple setups, your provider includes this at no charge.
Typically: initial setup, ongoing configuration changes (adding/removing users, changing call routing), monitoring, firmware updates, and first-line support. For most small businesses under 20 staff, your phone company's included support covers all of this.
Yes. If you already have an IT partner, most cloud phone systems give them admin access to manage your system. This is often the most cost-effective approach for businesses with 20 or more staff.
No problem. You can bring in an IT company at any stage. The provider's system is already set up and running, the IT company just gets admin access to manage it going forward.
Because setup fees are how many earn initial revenue. For genuinely complex setups (50+ users, CRM integrations, compliance requirements), they add real value. For a 5-person office on a cloud phone system, the provider handles everything the IT company would charge for.