Grandstream GXP2170 Review : Australia 2026

Common use cases: The GXP2170 is Grandstream's workhorse for environments that need high line-count visibility -- 6 SIP accounts and up to 48 programmable BLF/fast-dial keys. It is well-suited to busy reception desks in medical practices where multiple incoming lines need to be monitored simultaneously, and to hospitality venues (hotels, restaurants) where front desk staff manage reservation lines, internal extensions, and external calls concurrently. The large key panel reduces the need for a separate BLF sidecar module.

Who is this phone for?

The GXP2170 is a well-established phone in the Australian market. It supports zero-configuration with Grandstream UCM IP PBXs. If you are extending an existing GXP deployment, or buying through an integrator who specifies Grandstream, the GXP2170 is a proven choice for high-call-volume desks. For new deployments in 2026 where you are choosing from scratch, the GRP2670 is Grandstream's current flagship and incorporates newer carrier-grade security and zero-touch provisioning features. However, the GXP2170 is still widely available in AU, often priced lower than the GRP2670, and supports standard SIP calling. Buy the GXP2170 if: you are extending a GXP deployment, your integrator specifies it, or it is available at a lower price than the GRP2670 and you need a proven high-BLF phone today. Buy the GRP2670 if: you are starting a new deployment and want Grandstream's current carrier-grade platform with GDMS zero-touch provisioning.

Specs at a glance

Build quality and design

The GXP2170 has a larger footprint than most phones in this roundup. The design is functional but more traditional than the cleaner GRP series. The 4.3-inch colour screen is the same size as the Yealink T46U and T54W, and displays caller ID, BLF status, and line information clearly. The 48 BLF keys across 6 pages are the GXP2170's strongest feature for reception and team lead desks. The physical key layout is logical, and LED indicators use green for available, red for busy, and flashing red for ringing. The Gigabit dual-port Ethernet is standard at this tier.

Call quality on Australian NBN

The GXP2170 supports G.722 HD audio and OPUS. On a well-configured NBN connection, call quality is excellent. Grandstream and Yealink phones both support standard SIP, but provisioning, feature support and network settings are model-, PBX- and provider-specific.: disable SIP ALG on your router, enable QoS for voice traffic, and use a SIP provider with AU-based infrastructure. Grandstream documents the GXP2170 for use with its UCM IP PBXs, while the available Cisco interoperability guidance covers BroadWorks rather than Cisco Unified Communications Manager. For integrators using Grandstream's UCM6xxx IPPBX systems, the GXP2170 is a native combination with strong AU market support.

Features

• 48 BLF programmable keys. The most BLF keys of any phone on this page. The GXP2170 provides up to 48 BLF/fast-dial assignments through 12 fixed and 36 dynamic VPKs over four pages; whether this removes the need for an expansion module depends on how many extensions must be visible at once.
• Electronic Hook Switch (EHS). Supports wireless EHS-compatible headsets (Plantronics and compatible). Allows staff to answer calls from the headset directly without touching the phone. Relevant for call centre and high-volume reception environments.
• Dual Gigabit Ethernet. PC passthrough at full Gigabit speed.
• 1 USB-A port. Supports USB headsets and USB recording devices. One USB port vs T46U's two, which is a minor limitation for desks using both a recording device and a USB headset simultaneously.
• XML application support. The GXP2170 supports Grandstream's XML application framework for custom screen widgets and CTI integrations. Relevant for larger deployments with CRM screen-pop or custom call handling workflows.

What works / What doesn't

Australian pricing and where to buy

The GXP2170 is one of the best-stocked Grandstream phones in AU. Mwave, UMart, MSY, Computer & Parts Land, and MegaBuy all carry it. Pricing typically sits around $199-$270 AUD. Prices on this page update weekly from StaticICE. The GXP2170 is also available on Amazon AU (ASIN B019X06IFS). Amazon pricing is often competitive for single-unit purchases. For multi-unit deployments, compare AU retailer volume pricing before committing.

Verdict

The GXP2170 is a proven, well-stocked AU option for high-BLF desks. 48 programmable keys covers most AU reception and team lead requirements without expansion hardware. Its legacy status in the Grandstream lineup is a genuine consideration for new deployments where long-term firmware support matters. For new deployments: consider the GRP2670 instead. For existing GXP environments or when the GXP2170 is available at a lower price: it is a reliable choice that will continue to be supported for years.

Frequently asked questions

The GXP2170 sits in the executive tier alongside the Yealink T46U and T54W. Our best SIP desk phone Australia roundup compares all executive-tier SIP phones with current Australian pricing and a clear recommendation for different use cases.

With 6 SIP accounts, up to 12 line keys/line appearances and a colour display, the GXP2170 is built for power users on a full-featured PBX. Our guide to the best VOIP phone system for small business in Australia covers which Australian cloud PBX platforms unlock all 12 lines and support GXP2170 auto-provisioning via GDMS.

New to IP phones or setting up a Grandstream GXP2170 for the first time? Our new IP phone setup guide covers VOIP provider selection, SIP credential entry, Ethernet connection, auto-provisioning, and troubleshooting the "Not Registered" display -- everything you need before making your first call.

Is the Grandstream GXP2170 still being made?

The GXP2170 is still manufactured and supported by Grandstream, but it is part of their legacy GXP series rather than the current carrier-grade GRP series. It is widely stocked in Australia and will continue to receive firmware updates. For long-term new deployments, Grandstream's recommended path is the GRP series.

GXP2170 vs GRP2670 -- which should I buy?

Buy the GRP2670 for new deployments where you want Grandstream's current platform with GDMS zero-touch provisioning and the latest carrier-grade security. Buy the GXP2170 if you are extending an existing GXP deployment, your integrator specifies it, or it is currently available at a lower price. Both perform well for SIP call handling in AU.

Does the GXP2170 work with NBN in Australia?

Yes. The GXP2170 can be used over an NBN internet connection with a SIP service that permits compatible BYO endpoints and supplies the required credentials or provisioning. Confirm handset support and router requirements with the provider.

How many BLF keys does the GXP2170 have?

48 programmable BLF/speed-dial assignments across 4 pages of 12 keys each. Standard BLF indications are green for available, red for busy, and flashing red for ringing. This is more than the Yealink T46U's 27 keys, making the GXP2170 better for reception desks with many monitored extensions.

Is the Grandstream GXP2170 compatible with Maxotel?

Yes. The GXP2170 works with Maxotel and other AU SIP providers using standard SIP credentials. Grandstream phones support HTTPS configuration file provisioning, but compatible provisioning templates vary by provider. Check with your provider for their Grandstream configuration template.