Business communications guides for Australian businesses.
130 articles
Telstra is retiring specific legacy business phone products, not shutting down SIP or VoIP as a whole. Here is exactly what is retiring, the real dates for each product, who needs to act, and what it means if you use a different SIP provider.
31 March 2026
If your business has switched to a cloud phone system (where calls go over your internet connection instead of the copper phone line) and you're not sure whether your phones can still call 000, the short answer is yes. But there is one critical difference from a traditional Telstra landline that most businesses miss when they switch. This guide tells you exactly what to set up and check.
30 March 2026
If your office has switched to a cloud phone system (where calls go over your internet connection instead of the old copper phone line) and you're not sure which headset to buy, this guide is for you. We've selected the best options for Australian businesses, matched by connection type and use case, so you don't waste money on the wrong one.
30 March 2026
If you have existing analogue handsets that you want to keep when switching to a cloud phone system, an ATA (Analog Telephone Adapter) lets you connect them without replacing the hardware. Most businesses switching to VOIP (phone calls made over your internet connection, instead of the copper phone line) don't need to replace their existing desk phones. This guide covers which ATAs work with Australian VOIP services, what they cost, and how to set them up.
30 March 2026
If you're comparing business phone systems and trying to figure out what you'll actually pay over the next few years, the monthly plan price is only part of the story. Most providers advertise per-seat pricing but omit hardware, setup fees, 1300 number charges, and porting costs. This guide breaks down the full 3-year total cost of ownership for hosted VOIP, on-premise PBX, and the basic ISP phone add-on.
30 March 2026
If you're looking for a phone for your business reception desk and don't know where to start, reception desk phones have different requirements than regular office phones. A receptionist handles multiple calls, transfers calls quickly, and needs to see at a glance whether colleagues are available. This guide covers the best options for Australian businesses with real AUD pricing.
30 March 2026
If your number port has been rejected and you don't know why, or you're about to port your business number and want to avoid the most common rejection reasons, this guide covers every reason a port fails in Australia and exactly how to fix it. A rejected port resets the clock entirely: you lose the time already spent waiting and start again from scratch.
30 March 2026
Childcare centres have phone requirements that most business VOIP guides never cover: emergency routing, after-hours parent calls, multi-room communication, and compliance with ACECQA emergency procedures. This guide covers the setup that actually works.
30 March 2026
If your business uses a 1300 or 1800 number and you're not sure what the ACMA rules actually require of you, this guide covers the key obligations. ACMA (the Australian Communications and Media Authority) controls how these numbers are assigned, transferred, and used. Getting the compliance requirements wrong can result in your number being reclaimed. This guide covers the three things that catch businesses out most often.
30 March 2026
If you're setting up a cloud phone system (where calls go over your internet connection) and trying to decide between buying physical desk phones or using a phone app on computers and mobiles, this comparison gives you the answer. A desk phone is a physical handset on your desk. A softphone is an app on your computer or mobile that does the same job. Most small businesses end up with a mix of both.
30 March 2026
If you run a vet clinic in Australia and you're looking at upgrading your phone system, this guide covers what your practice actually needs, not what a generic business phone guide recommends. Vet clinics have three communication modes that most phone setups get wrong: appointment booking calls, after-hours emergency routing, and internal calls between consult rooms. Getting the emergency routing wrong has real consequences.
30 March 2026
If you've set up a business phone system and you're wondering whether you need a phone menu and what to say, this guide has the decision framework and the exact scripts to use. An IVR menu is the recorded greeting callers hear when they first ring your number. A well-designed one makes a small team sound professional. A badly designed one drives callers away.
30 March 2026
If you have your own PBX, whether that's 3CX, FreePBX, or a hardware appliance, you need a SIP trunk provider to connect it to the phone network. This guide compares the major Australian SIP trunk providers on price, reliability, and the features that actually matter for business deployments.
30 March 2026
If you're choosing between Yealink and Grandstream desk phones for your business and not sure which brand is the right fit, this guide covers the key differences. Both are widely used in Australia and compatible with most cloud phone systems. The decision usually comes down to budget and the technical sophistication of whoever manages your phone system. This guide covers which brand suits which situation.
30 March 2026
Porting a 1300 number to a new VOIP provider in Australia is different from porting a geographic number. This guide covers the process, timelines, and common failure points.
30 March 2026
The cutover is the highest-risk moment in any VOIP migration. This checklist covers every step from pre-cutover prep through to post-cutover monitoring so no calls are missed.
30 March 2026
Independent review of 3CX for Australian businesses in 2026. Covers AUD pricing, hosting options, features by tier, who it genuinely suits, and key limitations.
30 March 2026
How to set up after-hours call routing for Australian small businesses, covering voicemail, auto-attendant messages, mobile overflow, and IVR menus.
30 March 2026
Ring groups, hunt groups, and call queues all distribute incoming calls, but they work differently and suit different situations. Pick the wrong one and you will lose calls or frustrate customers.
30 March 2026
VOIP is how almost every business phone call is made today. If you have an NBN connection, you are almost certainly already using it.
30 March 2026
Traditional landlines cost Australian businesses $50-90 per month per line before you make a single call. Hosted VoIP starts at $15-30 per user with calls included. This guide shows the real numbers over 1, 3 and 5 years.
30 March 2026
VOIP phone system guide for Australian tradies and construction businesses. Covers mobile integration, virtual receptionist, missed call recovery, and recommendations by trade size.
30 March 2026
VOIP phone system guide for Australian retail stores. Covers multi-location management, customer call queuing, after-hours routing, and recommendations by store count.
30 March 2026
When remote team members use personal mobiles, clients have no consistent way to reach the right person. The right VOIP system gives everyone a business number that works on their phone, laptop, or desk, from any location in Australia.
30 March 2026