Business communications guides for Australian businesses.
52 of 98 articles
When the NBN rolled out across Australia, not every business got the same thing. The NBN uses several different technologies depending on where your premises is, and that difference has a direct impact on how well your VOIP phone system will work. If your calls sound fine most of the time but occasionally go choppy or robotic, your NBN type is almost always the first place to look. This guide explains each type and what it means for your phone system.
27 March 2026
If your VOIP calls sound choppy, robotic, or keep dropping out, you are not alone. It is almost never your phone system provider's fault. The most common cause is the network path between your office and your provider's servers, not the service itself. Before you call your provider or think about switching, this guide will help you understand what is actually happening and what to check first. Most call quality issues are fixable without changing providers.
27 March 2026
Your guide to every type of business phone system available in Australia in 2026: hosted cloud PBX, on-premise PBX, Microsoft Teams Phone, ISP ATA service, and DECT systems. Covers pricing, features, sizing, NBN requirements, and how to choose an Australian provider.
27 March 2026
A 1300 number does two things for a small business at once: it gives customers a single number to call regardless of which state they are in, and it signals that you are a real, established business. For a 3-person trades company or a small medical practice, that second benefit is often just as valuable as the first. This guide explains how 1300 numbers work, what they cost, and how to add one to your VOIP phone system.
27 March 2026