Two Types of Teams-Compatible Phones
Before choosing a phone, you need to understand which type of Teams Phone deployment you are running. This determines which phones will work for you.
Teams-Certified Phones (Teams Mode)
Teams-certified phones run native Microsoft Teams firmware and are managed through the Microsoft Teams Admin Centre. They look and behave like Teams on a dedicated device: you see your Teams contacts, presence status, and calls within the Teams interface on the handset. These phones require a Microsoft Teams Phone licence on the user's account.
Teams-certified phones work with both Microsoft Calling Plans and Direct Routing configurations. Direct Routing is a method of connecting a Teams Phone environment to the public telephone network via an external SIP trunk provider, rather than through Microsoft's own calling infrastructure. Think of Direct Routing as your own phone line feeding into Teams, rather than buying line capacity directly from Microsoft.
Standard SIP Phones on a Direct Routing Setup
If your business uses Direct Routing through an AU VOIP provider (such as Maxotel providing SIP trunks into a Teams environment), a standard SIP phone registered to the same provider's hosted PBX can sit alongside Teams on the same phone system. The SIP phone does not run Teams firmware and does not show the Teams interface. It behaves as a standard VOIP desk phone making and receiving calls via the AU provider's platform, which connects to Teams.
This is a common configuration for businesses that want some staff on Teams softphone (laptop or mobile) and others on physical desk phones without needing a Teams licence per handset. Confirm with your AU VOIP provider how their Direct Routing integration handles desk phone registration before purchasing.
Teams-Certified Phones Available in Australia
Yealink MP Series (Teams-Native)
The MP54 closely matches everyday Teams calling and shared-desk needs, although physical desk phones are situational and the original model is already discontinued.
Remote provisioning and centralized management simplify deployment, but Teams licensing, carrier configuration and the limited hybrid SIP implementation still require competent administration.
A familiar handset, keypad and Teams interface reduce training, but reported firmware, sign-in and call-handling faults prevent a top usability score.
Live Australian pricing and straightforward retail procurement are strengths, but per-seat Teams costs and absent handset-specific payback evidence constrain overall value.
Encryption, certification and Australian reseller coverage are well documented; the original model's end-of-sale status, sparse independent reviews and basic SIP exit path remain caveats.
What to know before buying
A model-specific MP54 RCM image or Australian Supplier Declaration of Conformity was not located. This is not evidence of noncompliance, and the family is sold through Yealink's authorised Australian channel.
Grey-import or overseas marketplace stock may not provide the same regulatory marking, Australian warranty or channel accountability as authorised local stock.
Yealink provides global ticket support and an Australian reseller network, but no public dedicated Australian Yealink end-user support phone line was identified.
An owner seeking immediate telephone escalation may need to work through the reseller, service provider or ticket queue instead of contacting Yealink Australia directly.
Australian warranty handling is channel-dependent and begins at the point of purchase. Yealink's current general RMA page states 12 months for Teams desk phones, while separate newer regional material advertises 24 months in some markets; authorised-source status is required.
Original MP54 hardware is discontinued and replacement-part availability depends on the local distributor, so assumed two-year coverage may not apply to a particular Australian purchase.
Native Teams calling, tactile controls and a large screen fit call-heavy SMB roles, but premium executive positioning and softphone-first Teams usage narrow broad SOHO relevance.
Remote provisioning and hybrid SIP/Teams operation reduce deployment effort, although tenant administration, individual sign-ins and unsupported third-party PBX paths add migration friction.
Familiar Teams navigation, hard keys and strong audio aid adoption, while documented firmware-update failures and limited independent usability evidence justify caution.
Australian pricing and stock are visible with straightforward online purchase, but high per-seat cost, shallow volume discounts and unquantified payback constrain value.
Current certification, firmware releases, encryption documentation and AU channel coverage are strong; sparse product-specific reputation data and reseller-dependent warranty handling remain caveats.
What to know before buying
Teams-centric SMB buying MP58 E2 through an authorised AU reseller: Recommended with caveats. Lifecycle-sensitive fleets offered an original MP58 or unclear SKU: Pilot first until the exact model and support horizon are confirmed. Businesses requiring after-hours Australian phone escalation: Pilot first unless the reseller supplies a contractual local SLA and replacement path.
The MP58 name spans the original MP58 and MP58 E2/MP58-WH E2, and live listings expose materially different Android generations and SKUs. Microsoft currently lists certification through 15 August 2028 for the original MP58 and 15 October 2030 for MP58 E2.
A buyer could pay a premium for older stock with a shorter certified lifecycle, different firmware path or a wired handset when expecting the newer E2 wireless model.
A model-specific Australian RCM declaration or label image for the MP58 was not located, although Australian-plug units are sold through domestic channels and no evidence of non-compliance was found.
The RCM is the visible indication that regulated equipment has followed the Australian supply-compliance process; grey imports may not provide the same assurance.
Yealink routes warranty claims through the point of purchase or channel partner and excludes unauthorised-reseller purchases. Australian retailer terms can vary; one live listing states a 12-month return-to-base warranty.
The practical replacement process and coverage period depend on the seller, so a cheaper unauthorised or unclear-channel purchase may leave the business without manufacturer-backed service.
Yealink documents online ticket support and Australian channel partners, but no dedicated public Australian Yealink support telephone line or after-hours local escalation channel was found.
A business with a contractual requirement for immediate, phone-based local escalation would otherwise depend on its reseller or wait for Yealink's ticket response target.
Yealink's MP series are purpose-built Teams phones running native Teams firmware. They are the most widely deployed Teams-certified desk phones in the Australian market, carried by major IT distributors and VOIP resellers. The current range covers entry through executive positions.
The original Yealink MP54, MP56 and MP58 Teams Editions were discontinued on 30 September 2024. Current buyers should compare the MP54 E2, MP56 E2 and MP58 E2, while treating original models as remaining stock. Suitable for standard office positions and shared desks. Yealink MP56 adds a larger display and improved audio. AU pricing approximately $280 to $320. The original Yealink MP58 has a high-resolution colour touchscreen and two USB Type-A ports. AU pricing approximately $360 to $420. For executive and reception positions where a larger screen is useful, the MP58 is the practical choice.
Yealink T58W Pro with Teams
Premium SIP features address real Australian call-handling pain and suit power users, but the hardware is excessive for many SOHOs and is not currently Teams-certified.
Broad SIP and 3CX provisioning reduce deployment work, yet the Teams mismatch, platform-specific setup requirements and lack of a documented fleet-migration path add risk.
A familiar touchscreen, physical dialler and cordless handset lower training needs, while mixed reports of Bluetooth, wireless and advanced-configuration friction temper day-to-day usability.
Transparent in-stock Australian pricing and easy retail purchase help procurement, but the $499 street price, cheaper capable alternatives and unproven Teams ROI weaken fleet economics.
Modern encryption, a 2026 product-specific security fix and open SIP are strengths; mixed reliability feedback, reseller-dependent warranty and unverified product-specific RCM evidence remain caveats.
What to know before buying
A product-specific ACMA/RCM declaration or clear RCM label image for the T58W Pro was not located, although the model is actively sold by established Australian retailers and no non-compliance was identified.
Australian suppliers must meet applicable ACMA labelling requirements; grey-import or overseas stock may not provide the same assurance as locally supplied units.
Yealink’s published Australian hotline is aimed at selected certified partners and Microsoft/Zoom/headset solutions; generic SIP-phone end users are primarily directed to their reseller or the global ticket system.
A small business without a supporting ITSP or reseller may not have direct real-time OEM telephone escalation for a T58W Pro fault.
Yealink’s official base warranty for T5 SIP phones is 12 months, applies to purchases through authorised channel partners and normally routes claims through the point of purchase.
A cheaper purchase from an unauthorised seller may leave the buyer dependent on that seller’s own return policy rather than Yealink warranty service.
The Yealink SIP-T58W Pro is a SIP desk phone; it is not listed by Microsoft as a certified Teams phone and should not be presented as a Teams-native alternative. AU pricing approximately $420 to $480. This is the most capable Yealink desk phone for Teams and suits executive or reception positions where screen real estate and call management features are used heavily.
For detailed specs and Australian pricing, see our Yealink T46U review.AudioCodes C470HD
Native Teams calling, a sharp touchscreen and dedicated controls address real desk-based workflows, but premium positioning and Teams dependence narrow its SOHO appeal.
Remote provisioning and current administration guides reduce deployment work, while Entra roles, per-device sign-in and weak generic-SIP migration keep setup from being truly plug-and-play.
The responsive touch interface and familiar Teams call controls are approachable, but documented platform limitations and contract-dependent support introduce day-to-day and escalation friction.
Published Australian pricing and online purchase help budgeting, but roughly A$550 hardware, opaque stock, no public volume discounts and unquantified payback constrain value.
Active firmware, Microsoft certification, encrypted transport and Australian channels inspire confidence, while Teams lock-in, mixed support reports and unverified public RCM evidence merit caution.
What to know before buying
General Microsoft-centric SMB: Recommended with caveats. Regulated or high-assurance deployments requiring documented Android patch SLAs: further assessment required before purchase.
AudioCodes' public C470HD regulatory document confirms EU and UK conformity but does not show an Australian RCM declaration. The model is nevertheless offered by an Australian retailer and official local distribution channel, and no confirmed non-compliance was found.
Businesses with formal procurement controls may need documentary proof that the exact wired or DBW SKU carries the required Australian compliance labelling before asset acceptance.
AudioCodes publishes a one-year hardware warranty from shipment, but end users cannot return products directly to AudioCodes; warranty invocation and RMA handling run through the customer or reseller channel.
Resolution time and freight responsibility may depend more on the chosen Australian reseller's process than on the manufacturer's headline warranty.
Active 2026 firmware releases and Microsoft certification are documented, but the research did not locate a current public Android security-patch level or a C470HD-specific patch-delivery SLA.
Certification and active firmware are positive signals, but they may not satisfy organisations required to document patch age and remediation deadlines for every authenticated endpoint.
The C470HD remains certified through 15 August 2028 on Android 12, while the newer C456HD uses Android 13 MDEP. Microsoft states that application support normally continues for two years after certification expiry, subject to policy changes.
A handset bought in 2026 has a shorter confirmed certification runway than newer-generation hardware, which affects long fleet-refresh cycles.
AudioCodes is an Israeli network communications company with a well-regarded range of Teams-certified phones. The Teams-certified C470HD has a colour touchscreen; built-in Bluetooth and Wi-Fi are available on the appropriate wireless variant. Current Australian advertised pricing reviewed in August 2026 is approximately $534 to $633 AUD including GST, depending on variant and retailer. AudioCodes phones are less common in the AU SMB market than Yealink but are a legitimate alternative, particularly in environments already using AudioCodes network hardware.
Poly CCX Series (Teams-Certified)
Strong fit for Teams-centric business calling and everyday office tasks, tempered by an ageing Android platform and a short remaining support horizon.
Excellent platform breadth and extensive documentation reduce deployment effort, but Teams licensing, firmware profiles and cross-platform fleet migration still demand competent administration.
The clear touchscreen, familiar handset and physical audio controls ease adoption, but documented lag, lock-ups and unresolved support cases materially weaken everyday confidence.
Clear low Australian street prices and straightforward online purchasing help, but absent ROI evidence, uncertain fleet pricing and the limited support runway constrain value.
Strong encryption, current firmware, RCM approval, open SIP and Australian HP channels inspire trust, while ageing software and mixed product-line responsiveness remain concerns.
What to know before buying
General Teams/OpenSIP SMB: Recommended with caveats. Regulated healthcare, legal or financial environments: further assessment required before purchase-validate provider compliance, call-recording, retention and device-support controls.
HP specifies a standard one-year limited warranty. An Australian HP Poly repair/exchange pathway and Australian Consumer Law protections exist, but longer fleet coverage is not included by default.
A handset fleet expected to remain deployed for three to five years may incur unsupported repair or replacement costs after the standard warranty period.
Desk research found documented transport encryption and a product privacy guide, but no CCX 500-specific Australian healthcare, legal or financial-sector compliance attestation or regulated-data deployment guide.
The handset is only one part of the data path; identity, call recording, retention, emergency calling and cloud-provider controls can determine regulatory suitability.
Excellent Teams calling features suit managers and reception roles, but the premium, ageing desk-phone design is excessive for many small or softphone-first businesses.
Broad platform support, cloud provisioning and excellent documentation ease deployment, although Teams licensing, identity, policy and per-device migration work still require competent administration.
The familiar Teams touchscreen and strong audio reduce training needs, but reported reception-workflow lag and variable support responsiveness warrant a controlled user pilot.
Transparent Australian stock and straightforward purchasing are positives, but high per-seat hardware cost and absent quantified savings weaken fleet-scale economics for small businesses.
Active security maintenance, Australian compliance, open profiles and local HP channels inspire confidence, although sparse mixed deployment feedback tempers the vendor-responsiveness assessment.
Poly's CCX series are Teams-certified phones designed to replace the VVX range for Teams deployments. The CCX 400 and CCX 500 cover standard office positions, while the Teams-certified CCX 600 is the executive model; the CCX 700 is OpenSIP-only. Poly CCX phones are available through AU IT distributors. On a check of Australian retail listings on 7 September 2026, the CCX 505 was the cheapest at $229, the CCX 400 was $399, the CCX 350 was $540, the CCX 500 was $627 and the CCX 600 was $761. The CCX 700 had no Australian listing at all in that check, so treat it as a distributor-order item and get a quote. One thing to watch in those prices: CCX models ship under separate Microsoft Teams and Open SIP part numbers, and the cheapest listing is often the Open SIP SKU. The $229 CCX 505 listing above is an Open SIP unit. Check the part number before ordering for Teams. Poly's audio heritage (through the Polycom lineage) makes the CCX series a strong choice for reception positions where call quality is a priority.
Comparison: Which Teams Phone for Which Role
| Standard desk | Shared/hot desk | Reception desk | Executive | Conference room | |
|---|---|---|---|---|---|
| Recommended Model | Yealink MP54 | Yealink MP54 | Yealink MP58 or Poly CCX 500 | Yealink T58W Pro or Poly CCX 600 | Yealink CP965 (Teams Edition) |
| AU Price Range | $220-$260 | $220-$260 | CCX 505 $229, CCX 500 $627 (Sept 2026); MP58 varies | CCX 600 $761 (Sept 2026); T58W from $479 | $530-$580 |
| Why | Good value, covers standard call handling, easy Teams setup | Simple hot-desking via Teams sign-in on the phone | Larger screen for call management, premium audio | Touchscreen, Bluetooth headset support, full feature set | 360-degree microphone array, designed for meeting room use |
Strong medium-room Teams audio and familiar controls address real hybrid-meeting friction, but the CP965 is oversized and costly for many SOHO rooms.
PoE, remote provisioning and Teams Admin Center simplify deployment, while resource accounts, licensing, policies and edition-specific firmware make migration less than plug-and-play.
The Teams touchscreen and one-touch join are approachable, but field reports of licensing, calendar, firmware and microphone issues temper otherwise strong daily usability.
Transparent Australian retail pricing and in-stock procurement help, but premium hardware plus recurring Teams licensing weakens ROI and multi-room scaling for small firms.
Encryption, active advisories, certification and Australian support channels are strong; limited AU reputation evidence and difficult firmware-platform exits remain meaningful caveats.
What to know before buying
Teams-first SMB with one genuine medium-sized meeting room: Recommended with caveats. Five-year fleet buyers or regulated/high-assurance environments: Pilot first pending written lifecycle and security-update commitments beyond 15 August 2028.
Microsoft's current certification end date for the CP965 is 15 August 2028, leaving about two years of confirmed certification runway at the assessment date.
A business expecting a five-year conference-phone lifecycle could lose certified Teams support well before its normal hardware refresh date unless Microsoft extends certification.
Yealink directs Australian buyers toward authorised resellers and point-of-purchase warranty handling; a clear CP965-specific Australian warranty duration was not found publicly, and unauthorised purchases may not be recognised.
The practical replacement time and responsible party can vary by seller, which matters for a shared-room device with no spare.
A public model-specific Australian RCM declaration or label image for the CP965 was not located, although established Australian retailers actively sell the product and no non-compliance was identified.
The Australian supplier is responsible for compliance labelling; direct overseas or grey-market purchases may not follow the same documented pathway.
Yealink publishes security bulletins and Microsoft distributes Teams firmware, but no public CP965 Teams-specific update cadence or post-August-2028 security commitment was found.
Responsibility is divided between Yealink and Microsoft, making long-range patch assurance harder to document for security audits.
Does Your Teams Setup Affect Which Phone You Buy?
With Microsoft Calling Plans, you can use a Teams-certified phone or a compatible standard SIP device through Microsoft Teams SIP Gateway. SIP Gateway requires supported hardware and firmware, Teams Phone licensing and PSTN connectivity, and does not provide the full native Teams-phone interface.
If you are using Direct Routing through an AU VOIP provider, you have more flexibility. A Teams-certified phone in Teams mode will work. A standard SIP phone registered to your AU provider's PBX (a private branch exchange. The system routing your calls) will also work alongside the Teams environment, without needing Teams firmware on the handset.
For the full breakdown of Microsoft Calling Plans vs Direct Routing vs Operator Connect in the Australian context, see our Teams Direct Routing vs Calling Plans guide. For overall Teams Phone pricing in Australia, see our Teams Phone pricing guide.
What Teams Mode Means on a Phone
A phone in Teams mode runs the Microsoft Teams application as its operating system interface rather than a generic SIP phone firmware. When you pick up the handset, you see the Teams interface. You sign in with your Microsoft 365 account. Calls, presence, voicemail, and contacts all sync with your Teams tenant. The phone is managed from the Microsoft Teams Admin Centre, not from the VOIP provider's portal.
A phone in SIP mode runs standard VOIP firmware and connects to a VOIP provider via SIP credentials. It does not show the Teams interface. It makes and receives calls through the provider's phone system. Some phones (like the Yealink T58W Pro) support both modes and can be switched between them, but cannot run both simultaneously.
Teams Phone Licensing in Australia
Hardware selection is only part of the decision. Licensing depends on how the phone is deployed: a personal desk phone generally uses the user's Teams Phone entitlement, a shared/common-area phone uses a Teams Shared Device licence, and a conference phone configured for a meeting room has its own licensing path, check Microsoft's current licensing guidance for the specific deployment. As of mid-2026, the primary SKU is Teams Phone Standard, available as an add-on to Business and Enterprise M365 plans. AU pricing is approximately $12 to $15 AUD per user per month, depending on your M365 agreement and whether you purchase through a Microsoft partner or direct. Without the correct licence for the deployment type, the phone cannot be assigned a number in Teams Admin Centre or make and receive calls. Confirming licence status before ordering hardware helps avoid a potential deployment blocker.
The Teams Phone licence is required regardless of whether you use Microsoft Calling Plans or Direct Routing through an AU VOIP provider. Calling Plans include the PSTN connection from Microsoft. Direct Routing uses a third-party provider for the SIP trunks but still requires the Teams Phone licence to enable the calling capability inside the Teams interface. For businesses running Direct Routing through an AU provider, the monthly licence cost is an additional line item on top of the provider service fee. Budget for both when calculating total cost of ownership. Teams Phone licensing is based on the calling capability assigned to the user, not on whether calls are made from a desk phone or the Teams softphone; softphone users who need Teams Phone/PSTN calling still require the appropriate entitlement.
Conference Room and Shared Space Options
The Teams-certified hardware ecosystem extends beyond individual desk phones to shared space devices. The Yealink CP965 is a dedicated Teams conference phone designed for medium to large meeting rooms., with 360-degree microphone pickup and a touchscreen interface that runs native Teams firmware. AU retail pricing is approximately $600 to $800 AUD. For meeting rooms where the primary requirement is audio-only Teams calls and conference calls, the CP965 is a dedicated Teams conference phone option. The CP965's licence depends on its configured experience: Microsoft specifies Teams Rooms Pro for meeting sign-in, Teams Shared Device for shared-space calling, or Teams Phone for a personal user; Teams Rooms Basic is not supported on Teams Phone devices.
For meeting rooms that require integrated video, the appropriate category is a Microsoft Teams Room system rather than a conference phone. Yealink MVC series and Poly Studio X series are among the MTR configurations available for Australian corporate environments. Microsoft Teams Rooms Basic is free for eligible deployments of up to 25 rooms, while Teams Rooms Pro is AU$59.90 per room per month on annual billing, excluding GST. MTR systems are appropriate for formal boardrooms and video-heavy environments. For most AU small businesses, a Teams-certified conference phone at a meeting room table, combined with a laptop running the Teams client for video, is a more cost-effective configuration than a full MTR deployment.
Physical Phone vs Softphone: When Each Makes Sense
A physical Teams-certified desk phone is not mandatory for Teams Phone. The Teams application on Windows, Mac, iOS, and Android supports all calling features including transfer, hold, blind transfer, voicemail, and presence. For many desk workers, the Teams softphone on their primary device is entirely sufficient, and it avoids the hardware cost and management overhead of a physical phone entirely. The case for a physical phone is strongest in roles with high inbound call volume where a dedicated handset improves ergonomics, in reception and front-of-house positions where call management is the primary job function, and in environments where staff are not consistently in front of a screen throughout the day.
Reception positions in particular benefit from a physical phone with a DSS key panel or expansion module for monitoring and transferring calls across multiple lines. A Yealink MP58 with an EXP50 expansion module provides a BLF (busy lamp field) panel showing presence status across the team, allowing reception to manage call routing without navigating the Teams interface on a laptop screen. For back-office staff with moderate call volume, the Teams app on their existing laptop or mobile avoids any additional hardware expenditure. A hybrid approach, physical phones for reception and high-call roles and softphone for everyone else, is the most cost-effective configuration for most AU small businesses running Teams Phone.
What Most Businesses Get Wrong
The most common mistake is buying Teams-certified phones without confirming the Teams Phone licence is in place. Teams-certified phones require a Teams Phone licence (previously called Phone System add-on) on each user account in addition to their Microsoft 365 subscription. Without the licence, the phone will not register to Teams. Check your Microsoft 365 licensing before purchasing hardware.
The second mistake is buying Teams-mode phones for a Direct Routing setup where standard SIP phones on the provider's platform would have been simpler and cheaper. Confirm with your AU VOIP provider what they recommend for desk phone hardware in a Direct Routing configuration before purchasing.
The third mistake is buying standard SIP phones expecting them to show the Teams interface. They will not. A standard Yealink T46U or Grandstream GRP2634 will make VOIP calls via a SIP provider but will not display Teams contacts, presence, or call history. If you want the Teams experience on a physical handset, you need a Teams-certified model.
Your Next Steps
Confirm whether you are running Microsoft Calling Plans or Direct Routing. For Calling Plans: choose from the Teams-certified models above matching the role. For Direct Routing: ask your AU VOIP provider whether they recommend Teams-certified phones or standard SIP phones for desk use on their platform.
For general Microsoft Teams Phone guidance, see our Microsoft Teams Phone System Australia guide. For a comparison of Teams Phone against a standard hosted VOIP platform, see Teams Phone vs Hosted VOIP.
For a full comparison of business phone systems, see our guide to the best phone systems for small business. If you're still weighing up the switch, our VOIP vs traditional phone comparison covers the key differences. Browse the full Yealink phone range for current Digiphone pricing and stock.Setting up Teams Phone and not sure which hardware to buy?
Get a Free RecommendationDo I need a special phone for Microsoft Teams?
Can a normal VOIP phone work with Microsoft Teams?
What is the best Teams phone for a reception desk in Australia?
Does Microsoft Teams Phone require a desk phone?
Do Yealink Teams phones work in Australia?
Need help with your Teams Phone hardware decision?
Get a Free Recommendation