Before you switch to a new phone system, there are a few things in your office that need to be right. None of them are complicated, but missing one can cause call quality problems later. Run through this checklist and we will score your readiness.
Not sure what to fix first? Maxotel includes a free site readiness assessment as part of onboarding. They will check your connection, recommend any changes, and help prioritise what matters for your team size.
Get a free readiness assessmentReady to move forward? Tell us about your setup and we will match you with the right provider for your office.
Get a RecommendationTechnically yes, but it is not recommended for desk phones. Wifi adds latency and is prone to interference, which causes choppy audio and dropped calls. Use ethernet where possible. Softphone apps on laptops and mobiles work fine on wifi.
As a rule: about 100 Kbps per concurrent call. NBN 50 comfortably supports 10-15 simultaneous calls plus normal office internet use. NBN 25 can handle 3-5 calls but leaves less headroom.
Not always, but it helps. A router with QoS (Quality of Service) can prioritise voice traffic over downloads, which prevents calls from dropping when someone starts a large file transfer.
Quality of Service is a router setting that gives VOIP traffic priority over other internet use. It ensures calls stay clear even when the office is downloading files or streaming video.
Only if your modem and router have battery backup (UPS). Without power, your internet goes down and VOIP stops. Mobile failover (auto-redirecting calls to staff mobiles) is the standard backup plan.