Your business number is on your cards, your website, your invoices, and your customers' phones. Losing it is not an option. The good news: almost every Australian business number can be ported (transferred) to a new provider. Here is how to check yours.
Maxotel handles the entire porting process for you. They will check your number, submit the paperwork, and coordinate the cutover so there is zero disruption to your business. It is included in their onboarding at no extra charge.
Start your number port with MaxotelStandard landline: 5-10 business days. Mobile: 1-3 business days. 1300/1800: 10-15 business days. Complex multi-number ports: up to 20 business days.
In most cases, no. The number cuts over seamlessly. There may be a brief window (minutes, not hours) during the final cutover where calls could fail, which is why most providers schedule this outside business hours.
No. Number portability is a regulated right in Australia under ACMA rules. Your current provider cannot refuse a valid porting request. They can charge early termination fees if you are under contract, but they cannot hold your number hostage.
No. Your new provider submits the port request, which automatically notifies your old provider. Do NOT call your old provider to cancel first -- this can disconnect the number and make porting impossible.
You can port some or all of them. Each number is ported individually. If you only want to move your main number and not secondary lines, that is fine.
Most VOIP providers include porting in their setup at no extra cost. Your old provider cannot charge a "porting fee" under ACMA rules, but may charge early exit fees on your contract.