Business communications guides for Australian businesses.
10 articles
PBX is one of those telephony terms that business owners encounter constantly but rarely get a clear explanation of. This guide explains what a PBX is, the difference between a traditional PBX and a modern hosted cloud PBX, and whether your Australian business needs one.
27 March 2026
Not all NBN connections deliver the same VoIP experience. Australia's NBN is a multi-technology mix: the technology type at your address (FTTP, FTTN, FTTC, HFC, Fixed Wireless) directly affects the latency and reliability of any VoIP phone system you deploy. This guide explains what each NBN technology means for your business phone system.
27 March 2026
Choosing the right SIP desk phone for your Australian business depends on how many lines you need, whether you want Power over Ethernet, screen size, and how the phone will be provisioned with your hosted PBX provider. This guide compares the most commonly deployed SIP phones in Australian businesses, with practical notes on provisioning compatibility and NBN performance.
27 March 2026
VoIP call quality problems are the most common complaint from Australian businesses that have moved their phone systems to the cloud. In most cases, the issue is not with the VoIP provider but with the connection between your office and the provider's servers. This guide explains the technical factors that affect call quality on Australian NBN connections and how to diagnose and fix each one.
27 March 2026
The business phone system market for Australian SMBs has changed significantly in the past five years. Legacy PABX hardware is being phased out alongside the copper PSTN. Cloud-hosted PBX services have become mainstream. Microsoft and Google have entered the market with unified communications platforms. This guide explains the landscape and helps you understand which type of system suits your business.
27 March 2026
A 1300 number is one of the most recognisable features of Australian business telephony. For businesses that want a single national contact number that works regardless of which state the caller is in, 1300 numbers are the standard solution. This guide explains how 1300 numbers work, what they cost, and how to get one integrated with a modern VoIP phone system.
27 March 2026
Setting up VoIP on an Australian NBN connection requires a few specific steps that differ from generic VoIP setup guides. Australia's NBN technology types (FTTP, FTTN, FTTC, HFC) each have characteristics that affect VoIP call quality, and getting your router configured correctly for voice traffic is essential. This guide walks through the setup process for a hosted VoIP system on NBN.
27 March 2026
The hosted versus on-premise PBX decision is one of the most consequential choices an Australian business makes when upgrading its phone system. Both approaches have genuine strengths and real trade-offs. This guide explains the difference, who each option suits, and what to factor in for an Australian deployment.
27 March 2026
For most Australian businesses, the question is no longer whether to move to VoIP but when. The NBN rollout has ended the copper PSTN for most premises, and Telstra's legacy copper services are being progressively retired. This comparison helps businesses that still have a traditional landline understand what they would gain and lose by switching, and what to look for in a VoIP phone system.
27 March 2026
Choosing the right VoIP phone system for your Australian small business means navigating a market crowded with providers, hardware options, and pricing structures that vary wildly. This guide cuts through the noise. We cover hosted PBX systems, SIP trunking, and the hardware that works reliably on Australian NBN connections. With practical advice on 1300 numbers, number porting, and what to watch for in a contract.
27 March 2026